Terms & Conditions

Effective Date: July 16, 2026

Welcome to the Chef Heatley's Hot Pepper Farm website. By using this website or placing an order, you agree to the following Terms & Conditions.

1. General

This website is owned and operated by Chef Heatley's Hot Pepper Farm. We reserve the right to update or modify these Terms at any time without prior notice. Continued use of the website constitutes acceptance of any changes.

2. Products & Pricing

We make every effort to accurately describe our products and pricing. However, prices, product availability, ingredients, and packaging may change without notice.

We reserve the right to refuse or cancel any order due to pricing errors, inventory issues, suspected fraud, or other unforeseen circumstances.

3. Orders

Orders are subject to acceptance and availability. Once an order has been placed, we may contact you if additional information is needed before processing.

4. Shipping

Shipping times are estimates and are not guaranteed. Once an order has been transferred to the shipping carrier, we are not responsible for delays caused by the carrier, weather, or other circumstances beyond our control.

Customers are responsible for providing an accurate shipping address.

5. Returns & Refunds

Because our products are food items, we generally cannot accept returns.

If your order arrives damaged, incorrect, or defective, please contact us within 7 days of delivery. We will work with you to resolve the issue through a replacement, refund, or store credit when appropriate.

6. Allergies

Many of our products contain peppers and other ingredients that may not be suitable for everyone. Customers are responsible for reviewing ingredient information before consuming our products.

If you have food allergies or dietary concerns, please contact us before ordering.

7. Intellectual Property

All content on this website—including logos, product names, photographs, graphics, recipes, videos, and written content—is the property of Chef Heatley's Hot Pepper Farm and may not be copied, reproduced, or used without written permission.

8. Website Use

You agree not to use this website for any unlawful purpose or in any way that could damage, disrupt, or interfere with the operation of the website.

9. Limitation of Liability

Chef Heatley's Hot Pepper Farm is not liable for any indirect, incidental, or consequential damages arising from the use of this website or our products, except where prohibited by law.

Our total liability shall not exceed the amount paid for the product or service giving rise to the claim.

10. Privacy

Any personal information collected through this website is handled in accordance with our Privacy Policy.

11. Governing Law

These Terms & Conditions are governed by the laws of the State of Illinois, without regard to conflict of law principles.

12. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us through the contact information provided on this website.

Thank you for supporting Chef Heatley's Hot Pepper Farm!